posted on Aug 24, 2010 at 5:33AM
Professional Head-2-Head Report: LumaPix YearbookFusion vs. Pelican Software's Yearbooks! Desktop 2010
Help, Tutorials, Tip BoxesBy Alex Burack
Both yearbook programs build ample support and tutorial information into their software to assist users with specific questions, troubleshooting, and general instruction. Video tutorials and help sections are relevant, professionally produced, and easily located. Additionally, there are support forums and community discussions available through both manufacturers.
In comparison, the video tutorials included in LumaPix YearbookFusion’s software are far more comprehensive than Pelican Software’s multi-media instruction. LumaPix indexes a collection of instruction videos by subject matter to enable users to identify and access areas of functionality quickly and efficiently. Pelican Software’s integrated video support is not nearly as comprehensive, covering more generalized areas of functionality with less detail given to a particular feature or desired effect.
Fortunately, LumaPix and Pelican’s yearbook software both include deep help sections, accessible within their respective software’s headers.
"Help" category listings
It should be noted that in our evaluation process – and echoed in our interviews with field professionals – both companies offer excellent personalized support for their customers (via email, telephone, question/ticket submission).