Both yearbook programs build ample support and tutorial information into their software to assist users with specific questions, troubleshooting, and general instruction. Video tutorials and help sections are relevant, professionally produced, and easily located. Additionally, there are support forums and community discussions available through both manufacturers.

In comparison, the video tutorials included in LumaPix YearbookFusion’s software are far more comprehensive than Pelican Software’s multi-media instruction. LumaPix indexes a collection of instruction videos by subject matter to enable users to identify and access areas of functionality quickly and efficiently. Pelican Software’s integrated video support is not nearly as comprehensive, covering more generalized areas of functionality with less detail given to a particular feature or desired effect.

Video tutorial index following launch of LumaPix YearbookFusion

Video tutorials displayed following launch of Pelican Software's Yearbooks! Desktop 2010

Fortunately, LumaPix and Pelican’s yearbook software both include deep help sections, accessible within their respective software’s headers.
 

"Help" menu in LumaPix toolbar

"Help" menu in Pelican toolbar

"Help" category listings

"Help" options in LumaPix YearbookFusion

"Help" options in Pelican Software's Yearbooks! Desktop 2010

Both yearbook applications do an excellent job of integrating dialogue boxes with relevant “Tips” related to the area of the program that you’re working with. It seems like there’s a slight difference in the tone of the tips, with LumaPix giving a slightly less mechanized bit of tip information that extends beyond pure program directions.
 

"Tip" dialogue box in LumaPix

"Tip" dialogue box in Pelican Software

It should be noted that in our evaluation process – and echoed in our interviews with field professionals – both companies offer excellent personalized support for their customers (via email, telephone, question/ticket submission).